Embracing automation with SAP for utilities

At the heart of this transformation is the need for automation across the entire meter-to-cash process. RunMyJobs by Redwood, in conjunction with SAP ERP systems like S/4HANA, propels utility companies into the future. This integration facilitates seamless business operations, from meter reading to billing, invoicing and payments, ensuring utility providers can focus on delivering exceptional customer service and innovative solutions.

A closer look at SAP ERP and S/4HANA for utilities

SAP ERP for utility companies is not just about automating routine tasks; it’s about unlocking the potential of digital transformation across the entire meter-to-cash value chain. S/4HANA, with its real-time data processing and industry specific capabilities, allows energy companies to make informed decisions, enhancing operational efficiency and customer engagement. This is crucial in an industry where the customer experience can significantly impact a company’s success.

The role of RunMyJobs

RunMyJobs by Redwood elevates the capabilities of SAP’s solutions, offering a clean core and seamless integration with SAP Industry Solutions-Utilities (IS-U), S/4HANA Utilities and Industry Cloud. This means utility companies can easily set up fully integrated, high-volume activity meter-to-cash processes and workflows that manage mass activity transactions from incoming meter data to customer billing and payment. This ensures faster collections, improved accuracy and a better overall customer experience.

Navigating the energy transition with SAP solutions

The utilities sector leads the charge in the energy transition, shifting towards sustainable and renewable energy sources. SAP’s ERP and S/4HANA utilities solutions support this shift by providing tools for efficient energy data management, asset management and support for renewable energy initiatives. These tools help utility companies not only meet but exceed sustainability goals.

The importance of customer engagement and experience

In the digital age, customer engagement goes beyond traditional customer service. SAP CRM and RunMyJobs by Redwood offer utility companies the tools to enhance customer interactions, improve customer relationship management and ultimately drive customer satisfaction. This digital transformation enables providers to offer personalized experiences, fostering loyalty and trust.

For utility companies navigating the complexities of today’s energy market, SAP ERP, particularly S/4HANA, offers a roadmap to digital transformation. When combined with RunMyJobs, these solutions equip utility providers with the tools they need to streamline operations, engage customers and drive sustainability.

Interested in learning how to transform your SAP ERP? Read more about how RunMyJobs can automate utility business processes.

Undertaking an automation initiative for utilities starts with mapping out its unique processes, specifically around meter-to-cash. By optimizing automation of this end-to-end process, utilities can drive revenue generation, increase cash flow and lower operating costs. 

Optimization of this multi-step process must account for smart meters, as well as the new data streams they create. In addition, your plans must include legacy and cloud enterprise applications and containerized environments. 

Although this is a resource-intensive project, the ROI you’ll gain from these strategic investments to streamline meter-to-cash processes justifies the effort. Automating your meter-to-cash delivers multiple benefits, including upgrading billing and payment processes, minimizing billing errors, accelerating cash flow and enabling the business to boost profits through strategic purchasing. 

And these benefits trickle throughout the organization and improve customer service, providing key competitive differentiation in highly commoditized markets. From a personnel perspective, your team can now spend less time babysitting billing processes and more time on engaging, high-value projects.

For modern utility companies, successful digital transformation has never been more critical. Between rising consumer expectations, opportunities provided by technologies like IoT and cloud computing and the always-growing complexities of regulatory compliance, utilities must evolve their processes or lose business to competitors that do. 

Transformation is easier said than done. Utilities rely on refining meter-to-cash processes to drive revenue generation, increase cash flow and lower operating costs. But, those processes typically include hundreds of steps and systems. Smart meters remove some of the manual effort involved in meter-to-cash but also introduce new data streams that add to existing complexity. Add that data influx to the difficulties of integrating systems across legacy and cloud solutions and containerized environments, and it’s no surprise optimizing meter-to-cash processes continues to be a challenge. 

How RunMyJobs is transforming automation for utilities

Utilities looking to improve their workload automation have implemented RunMyJobs by Redwood to connect and coordinate every process across any enterprise application to mitigate risks in invoicing, billing, payment and debt management processes.

Redwood’s unique, cloud-native automation and orchestration platform replaces outdated or limited automation, often found in ERP systems or traditional RPA. RunMyJobs is a comprehensive solution designed to handle end-to-end processes like meter-to-cash that create a chain of ownership from the time a meter is read to when the invoice is delivered.

When using RunMyJobs, utilities gain a single horizontal process flow that runs across existing vertical integrations, eliminating cross-referencing of data across systems and manual calculations and reconciliations. Redwood also eliminates the costly impact of human errors while minimizing business disruption. It’s easy to successfully manage and execute processes without interruptions, ensuring that billing is delivered consistently and accurately.

Modern utilities can expand automation beyond meter-to-cash

By implementing a comprehensive, cloud-based workload automation solution, utilities can take their automation beyond meter-to-cash. RunMyJobs empowers utilities to streamline business operations, monitor and visualize processes and orchestrate processes across hybrid environments. 

With Redwood, utility companies can seamlessly coordinate and integrate legacy operations, data, OS activity and web API interactions to integrate with any system, application and technology.

Leading utilities streamline billing and improve customer service

Redwood works with some of the largest utilities around the world to automate their meter-to-cash process and improve their customer experience. 

FortisBC, Canada’s largest public utility company, depends on Redwood to consistently deliver accurate bills to its millions of customers. With Redwood, FortisBC reconciled 65+ internal and external interfaces into a single enterprise solution, connecting and managing information flow end to end. The very first day RunMyJobs went live at FortisBC, they produced 50,000 bills, each accurate and sent out on time. Learn more about how Redwood worked with FortisBC to improve its billing and customer experience in this case study.

Anglian Water, a United Kingdom water service provider employing 5,000 people and producing 16,000 invoices every day, also turned to Redwood to modernize their meter-to-cash process. Before adopting Redwood, Anglian Water struggled with both monitoring issues in real time and attempts to mitigate the resulting operational errors — plus the high call center volume from unhappy customers.

Anglian Water selected RunMyJobs to solve these challenges, using the cloud-based solution to connect their processes and provide the visibility needed to improve operations. Redwood dashboards display real-time status of every business process, providing alerts and notifications if something goes wrong. A predictive SLA notifies Anglian of any errors before deadlines are missed, so they can be resolved before service is impacted. Anglian Water is now ranked number one in a regional evaluation of water service providers, a significant competitive advantage that netted them a financial reward.

FortisBC and Anglian Water used RunMyJobs to optimize their revenue flow, turning invoices into cash more quickly, effectively and accurately. The results: greater cash flow, more market power and better customer service. Witness the power of workload automation with RunMyJobs: Book a demo.